Citizen Survey 2008 - Take the call!

The City's biannual citizen survey will be conducted again this month. The ETC Institute, an objective third party the City contracts to perform the survey, will begin calling households at the end of this week! If you are one of 400 random households that receives a call, I sincerely hope you consider taking the survey. It covers a variety of topics including city maintenance, city communications, code enforcement, public safety, library and parks services, and a couple of questions at the end of the survey aim to capture your vision for the future of our community. City departments and elected officials use questions from all parts of the survey to set benchmarks as part of our Balanced Scorecard system (see prior post on the BSC here -- scroll down to the May 19 entry) and to prioritize services based on what is important to residents. These results are then compared to the surveys conducted in 2002, 2004, and 2006, as well as to surveys conducted in cities of comparable size and status across the nation.

This is a tremendous opportunity to provide detailed feedback to your elected officials and city staff on many issues. If you want to see some summary data from the 2006 survey, click here.